How to Cancel Your iPage Account?
Every web hosting provider has its own flaws, none of them is perfect. You might easily reach a point when the hosting plan that powers your website no longer meets your requirements. Either the customer support is bad, an unexpected event occurs or it simply doesn’t provide enough resources anymore. At that point, it can become urgent to cancel your account and find a better solution.
If you stay, it might result in frequent problems, significantly harming your business. In this article, we are going to talk about the most common issues with iPage, one of the biggest names in the web hosting industry. In case you are one of the website owners who is not satisfied with the service provided by them, we are going to show you how to cancel your subscription.
Reasons to Cancel iPage Web Hosting Subscription
In the following list, we are going to summarize the most common reasons that force people to cancel a web hosting account:
- Inexperienced or unreliable customer support that isn’t helpful at all
- Upsells or monthly/yearly fees that are not properly clarified
- The service becomes too expensive over time
- The tools that come with the hosting plan are difficult to use
- Their website requires certain features that are not included in the plan
iPage Complains – Common iPage Problems
The following problems that we are going to talk about are based on many, many iPage customer reviews. And as any good businessman knows, the customer is always right. Of course, a big company like iPage always has a mix of positive and negative feedbacks but you definitely need to take closer look at the most common complaints. Let’s go through each of the top customer complaints one-by-one to show you which are the true weak points of iPage.
First off, there were tons of customers that got Charged Multiple Times for single software. For example, people that wanted to work on their website opted for the Site Builder tool and often got charged three or four times. It is an unpleasant surprise when you realize that the money just disappeared from your credit card. Users at iPage are complaining a lot about this. Basically, you can never know when the web host is going to accidentally charge you again. In some of these cases, the price rates were inaccurate as well.
Now let’s talk about the iPage Customer Support. Customers are often surprised when it turns out that a big part of the tech support team is not even based in the USA. Actually, the staff for their help support and call center is located in India. There is a huge team working in Bangalore and they work for numerous web hosting providers at the same time. When they pick up the phone, they even ask which company you are calling for.
As a result of iPage’s outsourced customer support, the customers experienced a huge number of forgotten tickets and you can only hope that they provide you with the information you actually need. Common complaints are misspelled words and lack of knowledge that sometimes make the service completely unreliable. There are plenty of businesses that consider Reliability and Uptime very important aspects of a web hosting service.
According to the reviews, the servers at iPage are quite slow and the uptime is not consistent at all. Numerous website owners wrote that when their website went down, they had to wait 10-20 minutes until it was up and running again. If a potential customer wants to visit your online business during downtime, they might never come back again, resulting in a loss of revenue.
iPage users also experienced Issues with the Official Site. After they signed up to one of the hosting plans, they continued by setting up a website but somehow weren’t able to get it online. In some of these cases, the users who reported the issue simply made a mistake during the process. But there were indeed many instances when iPage didn’t handle the request properly and their tech support team was unable to do anything about it.
How Does It Work? Will You Get a Refund?
Thankfully, iPage lets you cancel your account whenever you want. Web hosting providers can’t force you to pay for their services if you are not satisfied with them, it would be illegal. In case you decided to cancel your subscription, the real question is what will happen with your investment? Do your get your money back; if yes, how much? If you want to find the answer to these questions, you are at the right place.
In fact, you can find all this information on the iPage official website by opening their Terms of Service and scrolling down to the User Agreement section. There, the company states that you can cancel your agreement at any time by sending them a written notice 30 days before your cancellation. Now obviously, you won’t be able to get back all your money in all cases. You can only get a full refund if you didn’t use their service for more than 30 days, as they have a money-back guarantee for that period.
This is also stated under the User Agreement section. If you want your refund, you need to contact the support team through the available channels. A full refund includes all the hosting fees but you won’t get the money back for the domain names and additional services you purchased. At iPage, the 30-day money-back guarantee only applies to those users that paid for the service via credit card.
Since all the other payment methods are much more costly, it is simply not worth it for the company to send your money back through them. If you want to cancel your account after the 30-day period, you can still cancel and close your account, but you will not get any refund for the remaining period.
How to Actually Cancel Your iPage Account?
Simply contact their billing department via phone or live-chat and ask for cancellation and refund if you are still in the 30-day money back period.
You can contact iPage by email through the control panel, by submitting a support ticket.
They might ask the reason of cancellation, but you don’t need to answer the question, because the refund is not dependent on your answer. Sure you can tell them what was your problem, or reason of cancelling your iPage account. Your feedback might help them improving their service.
The refund might take a while to arrive into your account, but eventually you will get it. I suggest being persistent and be clear about your decision of cancelling your iPage account.
Before you cancel your subscription, make sure you transfer your files and database to a new host. Bellow you can learn more about which hosts to choose if you want to switch from iPage.
Best iPage Alternatives
In case you are wondering which web hosting provider can be a good substitute for iPage, we are here to help you out. We are going to show you two alternatives to switch to if you need a similar provider, but without the inconveniences that we mentioned. Since there are so many big names in the web hosting industry, it is not hard at all to find a company you can trust. InMotion, SiteGround and BlueHost are great ideas if you want an iPage alternative. Next up, we are going to review these two companies in detail.
With InMotion Hosting, you definitely get what you pay for. Their main goal is to give their clients the best services for the best price, because that is the best way to keep the customers satisfied in the long run. This company hosts over 300,000 domains with its servers and thousands of people sign up to their hosting plans each day.
If you browse through the web hosting review sites on the Web, you will find detailed positive reviews about InMotion on almost all of them. They offer affordable shared hosting plans with prices starting at $5.99 per month. The packages include unlimited bandwidth, email addresses and SDD storage. InMotion offers a lot of freebies too, such as free domain name, free security plugins and you can also migrate your website for free.
The company proudly stated that they are the absolute best when it comes to customer support, and it is not even an exaggeration. InMotion is a full-featured, reliable host that we can only recommend. If you want to try out their services, you can do so without any commitment because they have a 90-day money-back guarantee.
SiteGround is another one of the big names that we highly recommend as a substitute for iPage. Their hosting plans are more powerful overall and they also have a professional customer support team you can rely on 24/7. By choosing one of their packages, you can be sure that your website will be in good hands for long term. SiteGround doesn’t follow the trend of giving unlimited resources to customers.
In the world of web hosting providers, there is no such thing as unlimited anyway. Instead of providing you with a service that has invisible limits, they set specific ones. There is no need to worry about your website unexpectedly running out of resources. It might seem catchy when you see ’Unlimited’ written all over the website of a hosting provider. In fact, packages based on unlimited features are not always the best deals.
Having limits ensures that a specific number of hosting accounts are placed on a particular server. This way, users can’t slow down each other’s websites and there will be no resources left on the server that are not assigned to any user. You can get a SiteGround plan for as low as $3.65 per month, which is their StartUp plan. It allows you to run one website that has a maximum of 10,000 visitors each month on 10GB storage. In addition, you get useful features such as free SSL, email accounts, daily backup, website builder, unlimited MySQL databases and cPanel.
Although BlueHost is owned by the same holding company as iPage, we still consider it as a great alternative to iPage. BlueHost has its own management, data-center and support team. Customer satisfaction at BlueHost seams greater and you can find way less complains on BlueHost.
Compared to iPage, BlueHost is a bit pricier. The Basic plan, which allows hosting a single website, starts at $3.95 / month. In my opinion, the Plus plan is a better choice, because for just $5.95 / month you are allowed hosting unlimited websites and domains.
On top of that, the Plus plan does not limit the storage, or the bandwidth to a certain number. All BlueHost plans include free SSL too, which is a must these days. Not only to encrypt user connection and secure their information, but it is also a ranking factor in Google.
A free domain name is included with each shared hosting plan. Automatic backups are created on daily, weekly and monthly basis. This makes account restoration with complete data very easy. The enhanced cPanel, which comes with every hosting plan, makes it easier to manage your sites, emails, files, database and more.
BlueHost is scalable too. In case your website outgrows the server resources offered by the shared plan, upgrade to a VPS is quick and easy.
We highly recommend BlueHost for small and medium sized businesses as well for blogger and freelancers.
As a website owner with a growing website, you should always be ready for the unexpected. If you regularly have problems with your provider, then don’t settle for less. Sign up to a better provider, get your website migrated and continue working in a better hosting environment. There are so many affordable hosting services out there with big names behind them that you can find a reliable one at any time.
Hopefully, this article provided you with the information required for cancelling your iPage subscription. Our two most recommended hosting alternatives, InMotion and SiteGround will provide you with similar features but with a better server uptime, customer support and pricing. Before you finalize your decision, it is always a good idea to take a look around on the Web and read some more reviews about these two, or even other similar providers. The longer the research, the better your decision will be.